Refund policy

Last Updated: July 10, 2026

At Tech Hub Store, we are dedicated to curating premium minimalist workspace essentials and on-the-go tech that elevate your daily routine. Your satisfaction is our top priority. We understand that international shipping and electronics can occasionally come with unexpected hiccups, and we are committed to making things right.

Please review our friendly guide below to understand how we handle delays, damages, and returns with fairness and transparency.

🚀 1. What Qualifies for a Refund, Resend, or Return?

We want you to shop with absolute peace of mind. If something goes wrong with your order, we’ve got your back in the following scenarios:

A. Extended Shipping Delays

We work with premium logistics partners to get your gear to you safely. However, if your tracking stops updating or your package is delayed past our standard thresholds, we will gladly issue a full refund or a free resend.

  • USA Orders: Eligible after 45 days from departure.

  • Brazil Orders: Eligible after 110 days (accounting for strict local customs).

  • All Other Destinations & Standard Methods: Eligible after 100 days from departure.

  • Friendly Note: If your tracking information has been missing entirely for over 60 days post-departure, you are automatically eligible for a solution. Please double-check with your local post office first, as they occasionally hold packages due to minor address discrepancies.

B. Missing or Undelivered Packages

  • Showing "Delivered" but not received? If the carrier logs a package as successfully delivered, we cannot automatically issue a refund. In these rare cases, simply ask your local post office for a Non-Delivery Certificate, send it to us, and we will immediately process a replacement or refund.

  • Please Note: We cannot cover delivery failures caused by incorrect addresses entered at checkout, unclaimed packages, or local customs rejections. We recommend keeping a close eye on your tracking link!

C. Damaged Products & Tech Issues

We wrap our products carefully, but international transit can be tough.

  • Major Damage: If your item arrives broken or completely non-functional, we will issue a full refund or a brand-new replacement.

  • Minor Imperfections: For cosmetic issues that do not affect how the product works (like minor scratches or surface wrinkles), we will offer a fair partial refund or a replacement to make it right.

  • Electronics Timeline: Because tech items require testing, please file any claims regarding electronic functionality within 30 days of delivery.

  • Packaging Note: We cannot offer refunds for minor damage to the outer cardboard packaging/box itself, as its primary job is to protect your item during global transit.

D. Incorrect, Missing, or Mismatched Items

  • Wrong Item Sent: If you receive a completely different product, we will send the correct one immediately or issue a full refund.

  • Incorrect Color or Size: If the functionality is unaffected but the color or size is wrong, we offer a refund or resend. For size discrepancies, please provide a quick photo featuring a measuring tape so we can resolve it instantly.

  • Missing Parts: If a component is missing but the main unit still works, we will issue a partial refund. If the missing part makes the item unusable, we will send a full replacement right away.

E. Order Cancellations

  • Changed your mind? You can receive a full refund if you request a cancellation before your order moves to processing and shipping.

  • Exception: Customized products or exclusive pre-order items cannot be canceled once payment is processed.

🛠️ 2. How to Submit a Quick & Easy Dispute

We make resolving issues simple. If you need to open a claim, please submit it directly through our designated official platform (our website support portal or official email).

⚠️ Important Account Note: To keep our community safe and secure for everyone, please always use our official support channels to resolve issues. Filing disputes through unauthorized third-party platforms without contacting us first may result in permanent account suspension.

When reaching out, please include:

  1. Clear photos or a short video showcasing the damage or functional defect.

  2. A screenshot of your initial complaint or order details (including your name, order date, and message).

  3. A willingness to return the item to our designated warehouse if requested (we will guide you through this process!).

📋 3. Important Frameworks & Guidelines

To ensure we can keep offering free worldwide shipping and premium quality, we maintain a few reasonable operational boundaries:

⏱️ Dispute Deadlines

To help us investigate issues effectively with our shipping carriers, all disputes must be opened within 7 days of the actual delivery date (or the expected delivery date if the package is missing). Once an order status is marked as closed in our system, or if a third-party tracking number becomes entirely untraceable due to age, disputes cannot be opened.

🌪️ Force Majeure (Events Outside Our Control)

While we wish we could control the weather and global politics, Tech Hub Store is not liable for shipping delays or item losses caused by:

  • Natural disasters (earthquakes, floods, severe storms, snowstorms)

  • Epidemics, pandemics, or public health crises

  • Unanticipated customs inspection backlogs

  • Wars, strikes, or political unrest

📍 Shipping & Destination Limitations

  • Tracking Variations: Certain cost-effective shipping methods (such as PostNL, Electric PostNL, CJPacket EUB, CJPacket Postal Route, or CJPacket Railway Economy) may feature limited tracking visibility in specific regions.

  • Remote Locations: Delivering to extremely remote areas may occasionally require an additional remote delivery fee or feature destination-specific restrictions where disputes cannot be processed.

  • Failed Customs Clearances: It is the buyer's responsibility to adhere to local import rules. We cannot accept disputes if a package is held due to a failure to clear customs or pay local import taxes.

📦 Return Terms

  • Authorization Required: All returns must be approved in advance by our customer service team. Unauthorized packages sent back to our facilities cannot be processed.

  • Warehouse Specifics: Returns are only accepted at our designated global warehouses. Because international return shipping carries risk of loss or damage, please follow our support team's step-by-step instructions exactly.

  • Timeline: Authorized returns must be shipped back within 30 days of approval.

💼 Non-Refundable Items & Services

  • Service Products: Extended warranties, premium packaging upgrades, or digital services are non-refundable once they have been fulfilled.

  • Unacceptable Claims: To keep our pricing fair for all tech lovers, we cannot accept returns or refunds based purely on:

    • A buyer changing their mind after shipping.

    • Disliking a product or claiming it "doesn't look as expected" despite matching the listed product specifications.

    • Ordering the incorrect item, color, or size by mistake.

    • Logistics tracking links being naturally archived or modified by the local post office after an extended period.

💌 We Are Here to Help!

Behind Tech Hub Store is a team of real people who want you to love your workspace setup. If you run into any trouble at all, please skip the stress and reach out to us directly through our Contact Us page. We value your trust and promise to work out a solution that leaves you smiling!